Suitable Roles:
- Customer Service Advisor
- Customer Service Operator
- Call Centre Advisor
- Helpdesk Operative
- Service Agent
- And Other Similar Roles
Upon completion of this Apprenticeship Standard, you will achieve:
- Level 2 BTEC Diploma in Customer Service
- Functional Skills in Maths, English and ICT (If not previously achieved)
- Employee Rights and Responsibilities (ERR)
- Channel Awareness Module
- Personal Learning and Thinking Skills (PLTS)
Suitable Roles:
- Customer Service Supervisor
- Customer Service Team Leader
- Events Coordinator
- Customer Relationship Manager
- Client Services Officer
- And Other Similar Roles
Upon completion of this Apprenticeship Standard, you will achieve:
- Level 3 BTEC Diploma in Customer Service
- Functional Skills in Maths, English and ICT (If not previously achieved)
- Employee Rights and Responsibilities (ERR)
- Channel Awareness Module
- Personal Learning and Thinking Skills (PLTS)