The role of a Customer Service Practitioner delivering high quality products and services to the customers of their organisation. In addition, your core responsibility will be providing high quality service to customers, which will be delivered from the workplace, digitally, or through going out into the customer’s own location.
These may be one-off or routine contacts, as well as, dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. Additionally, you are the first point of contact and work in any sector or organisation type.
Generally speaking, your actions influence the customer experience and their satisfaction with your organisation. You demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You will provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.
Your customer interactions cover a wide range of situations and include; face-to-face, telephone, post, email, text and social media.