An Operations/Departmental Manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.
Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.
The Operations/Departmental Manager Higher Apprenticeship is designed to focus on improving efficiency and gaining a better understanding of team structure, while improving management techniques. Through all these responsibilities, The Operations/Departmental Manager Apprenticeship provides enhanced understanding of managing a team and how you can mould your workforce to improve productivity.